Yes. In many ways, giving online is safer than writing a check because an electronic gift cannot be lost or stolen. The security of the system is continually managed by our church’s secure management site, Church Community Builder, and our merchant processor, BluePay.

Although we accept credit cards online, Antioch encourages you to live a debt-free lifestyle. When/if you use a credit card, we ask you to exercise integrity and only give to the church if you have cash in your bank account to cover your donation.

You can give online from your checking or savings account with MasterCard, Visa, AmEx or Discover.

You will not pay any fees with an online gift. Online gifts are a more cost-efficient way for the church to process donations. It is, however, more advantageous to give using ACH rather than via debit or credit card. The recipient ministry account will be charged 3.5 percent of the donation amount to cover the processing fees of debit and credit card donations. ACH transactions only cost the church 53 cents per transaction.

Our software provider, Church Community Builder, requires you to log in to have access to ACH giving as an additional safety protocol over your banking information.

Recurring gifts may be made weekly, every two weeks, monthly, quarterly or annually.

Yes, you can change or cancel your contribution at any time before the date of your next contribution. Simply log in using your username and password to make the necessary changes. You can also email your contact changes to accounting@antiochwaco.com.

The approval or decline message comes directly from the issuing bank. As the cardholder, you will need to contact the issuing bank to verify why the card was declined. Cards are declined for various reasons; the most common is an unmatched address. We do not recommend attempting to run this card again as a hold is put on the funds for 3 to 5 business days for the amount of each submitted transaction that is declined.

Contributions will be taken from your specified bank account within 48 business hours of the date you requested. This timeframe allows time for the contribution to process through your bank and the ministry’s bank. If the date of your contribution falls on a weekend or a holiday, the transaction will be initiated on the next banking day.

Yes, you can designate your gift to go toward specific funds as listed in the drop-down list on the giving form. We may also add additional causes at specific times as they are appropriate.

You will receive an email verifying your contribution immediately after submitting your contribution.

Yes. If we have an email address on file for you, you will receive an email in January notifying you that your giving statement is available for download. If you don’t have a user ID and login, you can create one at that time. If you have any problems downloading your statement, you can contact us for assistance, and we will be happy to email you your statement or mail it to you. If we don’t have an email on file, we will mail your giving statements in early February. You can also print off your giving statement at any time by logging into your online account.

Yes, you are able view the complete history of your contributions given either online or otherwise. Once you’ve requested an account, for security reasons, we must manually connect your online account with your previous information. This is a one-time process when you initially create your account. After that, you can view your history at any time.

The person listed as the primary contact in the family record can see all the gifts given by the family and print a full detailed giving statement. If you are the primary account user but are not listed as the primary account holder, please email accounting@antiochwaco.com and we can change the primary contact.

Antioch Waco is a 501(c)(3) organization; therefore, donations to our ministry are tax-deductible. Our tax ID number is 74-2918395. According to IRS guidelines, such gifts remain under the jurisdiction and control of the Board of Directors of Antioch.

We are only able to facilitate processing “in memory of” or “in honor of” gifts given by check. Simply indicate this intent when you give your gift. At your request, a letter may be sent from Antioch to the person or family you are recognizing with your gift. To facilitate this, please provide the appropriate name, address and specifications (e.g. Do you wish to be named? May we share how much was given to the ministry?).

If you have any questions related to an “in memory of” or “in honor of” gift, please email accounting@antiochwaco.com.

By making a charitable gift to Antioch, a 501(c)(3) organization, the donor understands that charitable donations are not refundable.

If an individual is participating in a short-term trip and the individual is unable to attend the trip for any reason, those funds are also not refundable unless the entire trip is cancelled by the organization.

If you have made an error in making your donation (i.e., the amount you entered was incorrect), we will honor your request for a refund made within 15 days of your donation. Refunds are returned using the original method of payment. If you made your donation by credit card, your refund will be credited to that same credit card. Refunds are generally credited to your account within 5 to 7 business days after being submitted to our merchant processor.

If you have any questions or if we can help you further, please email accounting@antiochwaco.com or call 254-754-0386.